When you use freight shipping or sellitemsin the following categories, you need to offer 30-day or longer returns, but the buyer pays for return shipping: You don't have to accept returns for these categories: Cell Phones, Smart Watches & Accessories > Cell Phone Cards & SIM Cards > Cell Phone SIM Cards, Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer Ink Cartridges, Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer TonerCartridges, Computers, Tablets & Network Hardware > Computer Software, Home & Garden > Yard, Garden & Outdoor Living > Plants, Seeds & Bulbs > Plants & Seedlings, Pet Supplies > Bird Supplies > Food & Treats, Pet Supplies > Fish & Aquariums > Coral & Live Rock, Pet Supplies > Fish & Aquariums > Live Fish, Pet Supplies > Fish & Aquariums > Live Invertebrates, Pet Supplies > Fish & Aquariums > Live Plants, Pet Supplies > Small Animal Supplies > Small Animal Food, Sporting Goods > Fishing > Baits, Lures & Flies > Live Bait, Trading Cards (Sports Trading Cards, Non-Sports Trading Cards, and Collectible Card Games), Items listed in the Real Estate and Specialty Services categories, You cancel a buyer's purchase because you no longer have the item in stock or you chose not to send it, An item-not-received or not-as-described request from a buyer is closed without seller resolution, Describe your item accurately. Offer free shipping. Please Help! Account Suspended for Late Shipment Rate We want you to be a high performing seller so pleaseview your Seller Dashboard - opens in new window or tab for tips on how you can make sure you're providing the best service possible to your customers. When it asks did you get the CD by the date (for the US) he stated no. Are you a buyer looking for shipping information? If the Holiday happens on a Tuesday you get Monday and Tuesday to ship together, but it has to be out by Wednesday. we were automatically rolled into the EIS Program, having used the GSP moment, Oh, Ship! These claims, Ensuring items are delivered with solid inventory management practices. If a defect on your account is eligible to be removed, well automatically remove it within 72 hours. Seller level. Mittlere Flatrate Box Menge ALLER Baseball Rookie Karten - ebay.de These things really stress sellers out and make business much more difficult. There should be no defect at all unless the item doesn't arrive AND seller doesn't rectify. So what happens if I have over 5 late shipments? Sellers with a low transaction count, really can't afford any lates as it will really skew their percentage. Sellers who consistently monitor their data are always ready to improve their engagement and acquisition efforts by adjusting their strategies to meet benchmarks. It isn't because of that - Anything bought over the weekend ships first thing Monday morning. The number of product and seller ratings a merchant receives depends on their number of sales. You'll be recognized for on-time shipping if tracking shows your item was either shipped within the stated handling time or delivered by the estimated delivery date. How to Win the Amazon Buy Box in 2023 - RepricerExpress What reason does tracking show that it was not delivered? He'd be delighted for you to connect with him on, to leave their customers positive reviews, revise their neutral or negative feedback, Listings terms of service (like return and shipping policies), Number of cases closed without seller resolution, Transaction defect rate: up to 2% (up to 0.5% for Top Rated Sellers), Late shipment rate: Less than 5% for Top Rated Sellers and less than 10% for all sellers, Cases closed without seller resolution: maximum of .3% or 2 occurrences (over past 300 months for 400+ transactions, over past 12 months for <400 transactions), Tracking uploaded on time and validated: at least. The articles below may help: We assess your seller performance on the 20th of each month. I have put in a claim to Canada Post already and they "tell me" that they will inform me when the situation changes. ), Maximum percentage of cases closed by eBay without seller resolution, Minimum number of unique transactions for requirement to activate. 10:13 AM. 100% Tracking uploaded and validated on time. my understanding the % is calculated based on; the more you sell, the more penalties you are allowed to have. Late shipment rates are determined by the percentage of transactions that you sent after the handling time stated in your listingor that were not delivered by the estimated delivery date. Shipping rates for sellers | eBay 759720369901 076ccd00-df8c-4157-9e96-c49e5370123a:186a4eadf45 19997 03:40 PM. 08:16 PM. Seller levels and performance standards | eBay This section indicates the average seller rating from the past 30 days, as well as the amount of positive, neutral, and negative feedback. eBay no longer displays a PowerSeller logo next to a seller's user name for buyers to see. One five-star rating on a product is nowhere near as convincing as 100 five star ratings. It had taken into account my 5 day handling time, plus genuine transit time. 1. Shipping discount on USPS Parcel Select Ground? Tip Cases closed without seller resolution are cases where eBay was asked to review the case and the seller was found responsible. I would prove I have shipped on time blah blah blah. few weeks ago 2 packages didn't get scanned until the city of destination. He gave me great feedback, shipping was fast all the way to Kazakhstan. By keeping some basic selling practices in mind, youll be able to create a great experience for your buyers. Use pictures and include specifics in your listing so your buyers know exactly what to expect, Make sure that you respond promptly to requests from buyers. Buyers would be relieved to see that their item was actually on time. Here you can discuss all things shipping with other members. I guess he had better dig a little deeper. Find the Set same business day handling times option and click Edit. Product searches on eBay automatically show Best Match results. Tracking was uploaded and shows that the acceptance scan was within your handling time. He listed it for sale and then a couple of days later stated it was late shipment for me. Copyright 1995-2023 eBay Inc. All Rights Reserved. eBay merchants offering these specialized goods are in smaller markets, so they have less information and examples to inform their own strategies for selling more and attracting customers. 06:01 PM, on Now it's 10% or going to be. #1. Thanks, I sold 272 CD's during that time period but I would say that only a small percentage 30 - 40% leave feedback. What can I do to resolve this issue - any ideas? For all other sellers, the rate is calculated from transactions with US buyers over the last 12 calendar months, Any case or return that is referred to eBay for review and is found in your favoror found to be no fault of the buyer or sellerwon't count against your performance rating, Your items may be placed lower in search results, We may limit or restrict you from selling on your account and related accounts, or from registering a new account, You'll be charged a higher percentage rate for, You will be blocked from using the Promoted Listings tool, and will not be able to create new campaigns or edit existing campaigns, We may downgrade your eBay Store to the Basic level if you've been Below Standard for more than 60 days, You'll be unable to access the partial refund tool, Resolve all issues on the account before buying or selling with other accounts, Review your listings to make sure that youre describing your items accurately. Answer: No-one knows how eBay's ranking algorithms work except eBay, and they aren't giving out the information for reasonably obvious reasons, i.e. Transaction defect rates and cases closed without seller resolution. Is GSP and Packlink international the same thing ? Michael Ugino is the co-founder of Sellbrite. Certain transaction defects received for reasons beyond a seller's control will be automatically removed from the seller's performance standards and feedback profile. We cover where to find these metrics in more detail down below. Western Australia Seller Community Connect, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. How is that our fault? More expensive and specialized items, for example, are generally going to have lower traffic and conversion rates than affordable goods. Merchants who not only know where to find their account data, but also know which metric levels to aim for can stay on track in growing their business. Uploading tracking details after you've sent an item enables you and your buyer to follow its journey, all the way through to delivery. Help for buyers and sellers. The percentage requirement applies after the account has exceeded the maximum number of occurrences. View cart for details. Not what you were looking for? View cart for details. The actions we take will be proportional to the nature of the issue we have identified and what is reasonably required to protect the interests of all eBay users and eBay as provider of the services. On a few occasions, I got something out in the mail but the postal service just took a long time. for years. I looked on the help centre but tells very little. i always ship on time and within my 1 day handling policy. never received an email from a buyer saying where is my package? Copyright 1995-2023 eBay Inc. All Rights Reserved. . Tracking stopped shortly after shipment. It used to be that the seller eBay Canadas Zero Insertion Fee listing promotion extended. If no resolution by April.I will get my money back. 01-24-2016 Here are the benchmarks we covered in this section: The eBay Seller Standards Dashboard includes performance metrics for each merchant. the volume. hope some that knows the rules better than mecome around and help you. I've got a question about cubic shipping in general for sellers Maximum percentage of transactions with defects, Maximum number of unique buyers affected before seller status is affected, Cases closed without seller resolution Based on your sales history and the quality of service you provide to your buyers, you'll be assigned one of the following seller levels: Tip Sellers should aim for a percentage of 97% or greater. Buyers are especially convinced by product reviews and seller ratings when they encounter a high quantity of positive feedback.
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