We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions hiring Health Pro Specialist II - April 2023 in Dallas Aanchal Dhillon - Customer Service Representative - Alight Solutions Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Our commitment to Diversity and Inclusion. Our story. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). 105,000+ Customer Care Representative Jobs in United States - LinkedIn Our people are our greatest assets at Alight Solutions because People Matter! Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). 2023 Snagajob.com, Inc. All rights reserved. Si es as, entonces ReedGroup es para ti! Customer Care Representative, Human Resources, Orlando, FL at Alight You can also receive alerts via instant message. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Make independent complex decisions within the scope of your authority Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Acknowledging and resolving customer complaints. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Sr. Customer Care Representative - with Growth Opportunities With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Full Job Description. Customer Care Representative Tasks. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Benefits . Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Careers at Alight | Alight job opportunities Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Their job is to help ensure customer satisfaction. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. 26 Alight Customer Care Representative jobs available on Indeed.com. Pros. Cons. Alight - Customer Care Representative Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. We're always looking for great talent. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Visit the company website to obtain information on the company and review the job description prior to your interview. The mission of our customer care teams exemplifies the need for humanunderstanding. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. It is a very convenient Job I have ever worked. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. Visit investor site Looking for an Alight office? Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. At Alight Solutions, we are reimaging how people and organizations thrive. How much does a Customer Service Representative make at Alight - Indeed Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". CC Representative I job in Atlanta at Alight | Lensa Location Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. The estimated additional pay is $2,234 per year. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Customer Service Representative Job Description | Indeed The mission of our customer care teams exemplifies the need for human understanding. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Carry out monitoring visits to verify information provided by . Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) We want you to join our company with 25 years of industry experience. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. We reward continuous improvement and encourage you to own your own development. Alight Solutions Customer Care Representative -Absence Management Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Customer Care Representative, Human Resources - Virtual - LinkedIn The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Job Details. Alight is committed to the continued development of our colleagues. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Health, Dental, Vision, Life Insurance and more. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Donor Engagement Guide Job in Minneapolis, MN at Alight 1999 - Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Alight Solutions Customer Care Representative, Human Resources Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Jeremiah Martin - Customer Care Client Specialist - Alight Solutions Customer Care at Alight At Alight, we believe a company's success starts with its people. We strive for Excellence Every Day by collaborating with our clients and colleagues. View Job description, benefits and responsibilities. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Customer Care Representative, Human Resources (The Woodlands, TX) job Working as a Customer Service Representative at Alight - Indeed Must be able to work a flexible schedule based upon high call volume needs. Customer Care Representative, Human Resources - Virtual Open to States As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. Customer Care Representative, Human Resources - Virtual - LinkedIn Disabled Person, Inc. You're able to quickly input and retrieve data while working with the customer on the telephone. This may include assisting the caller in navigating the system as well. Apply online instantly. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. Only applicants from locations above will be considered. Insurance Health insurance Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Find out if you meet the requirements! Help us reimagine how people and organizations thrive! The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Customer Care Representative, Human Resources - Texas Virtual (Work The estimated base pay is $36,558 per year. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . We reward continuous improvement and encourage you to own your own development. Alight Customer Care Representative jobs - Indeed * Be kind and compassionate And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. They inform them about products and services, answer their questions and resolve their issues. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Benefits start on your first day of employment, Programs & activities that give back to our. Qualifications for a job description may include education, certification, and experience. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Alight Easy 1-Click Apply. On average, Willa Davie works for one . Alight is committed to a diverse workforce and is an affirmative action employer. Learn how this feature works. Browse by city or country to find one in your region. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required.
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