E bay in many cases are making more profit than the sellers. 04:02 PM. Stockholm syndrome - Wikipedia Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Here are some of the most common ways eBay sellers are scammed. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. Attached is a picture of a side buckle and the package with address label. Once they have the code, they disappear and make off with your gift card balance. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Refund, repair or return. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. They look the same to me.. on Paid a tailor 4.50 repaired it and sent back with DPD signed for. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. eBay are only concerned with issues that affect their own profit margins. You can request that the buyer send the item back to you immediately. For more information, please see our So, that explains the different labels and (possibly) the Fragile stickers. He immediately cancels the order and requests a refund. Listen to this weeks podcast to hear sourcing methods from a seller! Amazon Sent Wrong Item (What To Do, Exchange + Keeping) It will make it much more challenging. I don't like this version and You have to make them paying you off a better deal than the hassle you will continue causing for them. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. In order for it to work, sellers must provide proof of item delivery. That's why I thought maybe they mislabeled. USPS. I know I have to send the refund regardless, right? Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. If you have been scammed, well show you the steps you can take to report it. A buyer will offer to purchase your item and send a larger payment than required. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. You can report an issue with a seller to eBay directly here. Create an account to follow your favorite communities and start taking part in conversations. Unfortunately for you, the item is a replica of the one you sent. How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer Poshmark Listing Not Found After Purchase - The-keratin.de Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. CHAPTER XIII. Some of this advice may be second nature to you, or may not apply to all sales. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Those labels are a lot bigger and I never cut them to a smaller size. People are getting desperate, violent and all kinds of other things lately. Buyer gave wrong address, and expects refund, who - The eBay Community What can I do in this situation to avoid loosing $900 and the item as well? Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. If the package was mixed up by GSP, then they should handle it. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. How do i handle this? So, I cancel the order and sent in a statement. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Then find one of the facebook groups for sharing scammy ebay users and share his username. The law spells out how to challenge billing errors. At first, it might seem foolish to pass up a generous offer, but often its a trap. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Plus get a receipt from USPS. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. I can't really remember what specific package I mailed it in. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Save the case number that the USPS gives you. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. This is what it takes to get ebay to appeal a return in your favor. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. In this scam, the buyer then accuses you of sending a damaged item. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. You must be new here, in this sub anything and everything is a scam ;). They offer some sort of limited-time discount in order to create a sense of urgency. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. It also looks like the original label is a printed label, cut out and then taped on. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. You're not supposed to be liable for anything that happens to it after that. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. eBay will not assist with a transaction that occurred beyond its purview. I'm having an issue with something I purchased on Facebook Marketplace The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). thanks to all for your help. Theres no possible way I sent the wrong item so hes trying to scam me. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Do everything you can to annoy them until they finally just pay you the $900 so you go away. What should I do? They will call the number you have on record for this account, so make sure that's correct before you start. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. I will report this to the post master. I swear. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. You are welcome to file claims and police reports. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. It seems I have no time to inquire. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. It expressly says this in the PayPal Seller Protection terms. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Copyright 1995-2023 eBay Inc. All Rights Reserved. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. For things like graphics cards your best bet is to sell locally, all cash. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on eBay is very aware that scams occur on the website. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. The scammer will ask for the victims gift card number to use as payment. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. But I would think it is more likely a customs thing. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. This is the message:Just wanted to say that the item I received was not this one. You end up owning expensive packaging, without the desired product. If the package was mixed up, it would have happened there. Its unfair they side with the buyers all the time. Omg I JUST heard that same story!!!! Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. I'll have to ask her what she sees different because I know it's the same. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Buyer says item not received, Royal Mail says delivered - EBay eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay Here are some of the most common ways eBay sellers are scammed. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Is it not possible to take pics of item A and still send B? We had a top where it was returned with snot. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. That is not the package i sent your cosmetics in. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely!
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