I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Configure a named credential and remote site according to the specifications outlined in the business requirements. 2 comments Closed . If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. ", There are two options for email to case. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. The challenge says "add the option for agents to compose emails within the console while looking at a case". Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. This is where you start building out the ability to manage support levels. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Will you be able to guide me? You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Ask Question Asked 2 years, 8 months ago. Service Cloud Specialist Superbadge Trailmix | Salesforce Trailhead The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. The key word is "rename." Ensure you select the correct Chart format." here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. No idea what is missing. any ideas? Once this was done, I passed the 3rd challenge section. Youll need to enable this whole feature before you start I wont give away what its called! Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Review the steps to create the 'Cloud Technical Team Support Process'. When it works it plays a sound to tell you that a case has been assigned to you. I'm stuck on Challenge 6, creating the macro. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Hope this solves it for you too. Thanks for getting back to me. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. I'll keep checking if I missed anything. I made two dollars today! THANK YOU! If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. I don't know what else to try. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Making dinner for Mom! Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Trying new things- my baby brother practiced crawling through a tunnel. Service Cloud Specialist Superbadge - 1,2,3 - Blogger I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Remember you can only have one assignment rule per object and the instructions specify two routes. and me too!! "Please help to resolve this. Skip Main Navigation. Did i use the wrong template? Empty the recycling bin. An action can be added to the page layout. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. And it's a little trickybut you can find out if you google it:). If the action is missing from the page layout, it will not show up as an option in the feed. Case organizers think about the language. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Note the filter. I'm STILL hacking away at this error message. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Keep working, great job i believe you should like my post home care specialists. Thanks a lot. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . I wish I had a good answer for you! Ensure Agents have access to Knowledge when viewing a Case". Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. I used a new trailhead playground created exclusively for the service cloud badge. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Use another way to specify capacity for the routing configurations. Ensure you set up the routing for Advanced Cases properly. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Please help. This comment has been removed by the author. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) I ran into the same issue. Is knowledge.* On the lightning page layout? The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. These have different SLA milestones an agent has to hit its the same in this section. This comment has been removed by the author. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Service Cloud Specialist Superbadge - 4,5,6,7 - Blogger You signed in with another tab or window. I am having trouble with step 4. I fixed it, it was a really stupid mistake. A support process is similar - different stages apply to each process. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Change the labels for Case and Product To Maintenance Request and Equipment respectively. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. I'm working on the Service Cloud super badge and the error below is driving me nuts! LWC Specialist Superbadge : Guide to Challenges - gigminds Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. This is so annoying. Thanks for your time! "Can you please help me, what am I missing? Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Challenge 5 error : We can't find a field called 'Question Long Text Area'. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". The custom email button I made was visible instead but was not approved by the Trailhead check. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. MVNO Providers3. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Review the steps to ensure you create the Cirrus Support Process. "my report is looking all correct. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Right now he' taking a nap.so I'm off to edit some reports! I have the same problem and my Entitlement Process is already active :(. Service Cloud Specialist Superbadge Challenge 6. Thank you! I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. Alas, fingers crossed for the next challenges. Grief! Ensure Milestones are configured properly for High Priority Cases. Ensure Entitlements are visible on Cases in Lightning.' Usually this is due to some pre-existing configuration or code in the challenge Org. Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at Coild you please help me out? Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Trailhead Baby any idea? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". The worst error! Any clues as to what I might be missing? If you are short on time, start around the 20 minute mark. Still stuck? This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Some changes are done at Challenge 2. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . but i don't know what is next step? But not sure what is causing the macro to not find the email template. How frustrating! You will need it. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. It's easy to miss. @MM - thanks for your time. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Review the steps to rename the console to 'Cloud Support Service Console'. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog.