StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. The Daily Journal named her a Top Woman Lawyer in California for 2021. Please add me I have communication and documentation to prove stub hub is just keeping my money. Call toll-free from the U.S. or Canada, or chat online with support. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. StubHub Class Action - Koskie Minsky LLP They were processing refunds for canceled events just like they previously did but then changed their policy. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. 1:00. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. StubHub denies any wrongdoing or liability. McMillan then asked StubHub to refund his money. settlement administrator or your attorney for any updates regarding Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. However, you've agreed to the terms and conditions of Stubhubs sale policy. Our content is intended to be used for general information purposes only. StubHub is an eBay company that began selling and reselling event tickets in 2000. Class Action Lawsuit Against StubHub - LAW LID The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. I will never use Stubhub again. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. How do I know I can trust these reviews about StubHub? Combined with viagogo, we now span 90+ countries around the world. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. They're upset StubHub is refusing. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. A link has directed you to this review. Its now 3/3/22 so thats 64 days since I requested the refund. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. No refund or voucher has been offered. Unsubscribe at any time. If the other driver has minimum liability coverage, can I still sue them? If I could give zero stars I would. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. . In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Your email address will not be published. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. StubHub Class Action Settlement to Provide Credits For Tickets Again, there is another confusion about listing a ticket for sale. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Unsubscribe easily. 'You're stealing my money': StubHub leaves customers feeling screwed I purchased tickets via StubHub for a concert 3 months in advance. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. Yes I have two events canceled from Covid that I did not get a refund. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Who should shoulder those cancellation costs? StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. I patiently called Stubhub over multiple phone calls and followed all of their instructions. Actions does not process claims and we cannot advise you on the Read our Newswire Disclaimer. 2. StubHub sued over refunds for canceled events during coronavirus StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. StubHub has stated that they will provide no comment on pending litigation. SV is correct. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . Further, the voucher never came through! A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. For more information about reviews on ConsumerAffairs.com please visit our I deleted my account. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. StunHub has to be the worst company in the history of companies for customer service. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. 2023 The Hollywood Reporter, LLC. I purchased OHL tickets the day before the game. I only hear that events will be cancelled if there are not enough performers. your claim status, claim form or questions about when payments are McMillan challenges the policy change, saying StubHub did not act fiscally responsible. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. Privacy Policy | Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. Matthew McMillan Settlement Things You Should Know. According to the complaint, such was the case until the coronavirus pandemic became the new reality. They said it would take up to 30 days. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. The suit also calls for a return of customer trust. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. Mobile app: Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Under normal circumstances, these processes are manageable. Frustrated concert goers still fighting for refunds As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Thank you, you have successfully subscribed to our newsletter! In March 2020, as the scope . The Court in charge of this case still has to decide whether to approve the Settlement. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. I was told the offer for alternative tickets was the only offer that would be made other than a refund. The court ordered the company to refund customers if the event was canceled and refund them in full. This is the only way to get a cash or credit award under the Settlement. FanProtect Guarantee: Get the latest news on COVID-19 delivered to you. StubHub calls for MLB refund lawsuit to be sent to arbitration How to Get a Refund for All Your Tickets - Vulture Id like my money back! No mention is made of the safety of the attendees. Punk Rock Bowling and Music Festival Tickets - StubHub 1:12. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. The MDL transfer order can be found here. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. They never followed up. Top 835 StubHub Reviews - ConsumerAffairs I found out they listed under a wrong account. StubHub to refund over $3 million to more than 8,500 Colorado customers You will not receive a Settlement award under the Settlement. I had to do all the work, not them. Please add me. Two Women Appointed to Lead COVID-19 Refund Cases Against StubHub FAQ. He has prosecuted a variety of consumer protection and complex employment cases. Their customer service is useless and brain dead. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. All Rights Reserved. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. expected to be mailed out. Previously, she represented workers and retirees at a national employment law firm. This time Stubhub claims they sold tickets and sent me email to transfer tickets. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. There is a chance that StubHub will settle the case in the future. Required fields are marked *. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. The company is accused of failing to resolve complaints from tens of thousands of customers. Thanks ! Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Many events this past month were canceled. The company blamed the difficulty of recouping from sellers during the pandemic. The U.S. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Unfortunately, the seller never came through with the e-mail transfer. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. But these are unprecedented times.. They told me to sell them. What happens when an event is canceled? : StubHub StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. According to the filing, McMillan purchased two tickets to an NHL game in early March. StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims - Yahoo! I purchased six tickets to Hamilton on 12/1/21. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. I no longer have that card either and was concerned about that as well. Top Class Actions is a legal news source StubHub sued over COVID-19 change to its FanProtect guarantee scheme Let us know in the comments! But, as an alternative, the 120% off coupons were also available. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Ticketholders brought a lawsuit against the company, demanding that they get cash . StubHub settles with US Attorneys General over its COVID refunds policy administrator or law firm. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. Moreover, the company will be forced to refund its customers. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. I chose CC. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. that reports on class action lawsuits, class action settlements, StubHub stopped guaranteeing cash refunds. Fan rewards: Then he retracted, saying that there doesn't seem to be any tickets left for the game. We value your privacy. Same seats wrong game. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. MLB, Ticketmaster, and StubHub Named in Ticket-Refund Lawsuit Now Im stuck with 4 tickets to a concert I cant attend overseas. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. This is the first time I have been using this website. The company is accused of failing to resolve complaints from tens of thousands of customers. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. Home | StubHub Settlement I was a part of this fiascoplease add me. Should You Become a Constitutional Lawyer? Terms and Conditions. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . The complaint claims that the company did not offer refunds for tickets to canceled events. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. 12/29/2022. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. In this . The Court has not decided who is right. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. StubHub to Dismiss StubHub Lawsuit - Lawyer Rule And the seats they offered were listed for $30 less than the ones I purchased. Did StubHub's changed ticket refund policy violate Mass. law? StubHub Ticket Refund Settlement - $9.5M for canceled events. Covid-19 I listed tickets and never heard back that they sold. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. BOSTON . 24/7 customer support: Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. Copyright 2022 Consumers Unified LLC. The reasoning is due to the financial impact form coronavirus. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. I was offered alternative tickets. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. We aim to provide readers with the most up-to-date information available about today's consumer products and services. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. Call 1-866-788-2482 to speak to a customer service representative from StubHub. StubHub is an American ticket exchange and resale company. Others were postponed. I bought 2 tickets to a concert in SC that was cancelled. It was also worth 120% of the original order price. Read the complaint here: StubHub Refund Class Action Complaint
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